At Mobi Case, we strive to provide high-quality mobile cases that meet your expectations. However, if you are not completely satisfied with your purchase, we’re here to help!
Refunds
- Eligibility: Refunds are available for items returned within 7 days of purchase.
- Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of Purchase: Please provide a receipt or proof of purchase when requesting a refund.
Non-Refundable Items
- Sale Items: Only regular-priced items can be refunded; sale items are not eligible for refunds.
- Damaged Products: Items damaged after delivery, due to misuse, will not qualify for a refund.
Process
- Request a Refund: Contact our customer support at [Email Address] or call us at 03327518082 within 7 days of receiving your product.
- Return Shipping: You will be responsible for covering the shipping costs for returning the item.
- Refund Timeline: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days.
Exchanges
- Damaged/Defective Items: If you receive a damaged or defective item, we will offer a free exchange or replacement. Please contact us within 48 hours of receiving the product.
If you have any further questions, feel free to reach out to us at info@mobicase.online.